Privacy policy

1. Who we are

Harriet Smith Physiotherapist operates from 3/14 Thomas St, Noosaville QLD 4567. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following types of personal information:

• Name, contact details (phone, email, address)
• Health information relevant to your physiotherapy treatment
• Medicare, private health fund, or insurance details
• Payment information (processed securely via third-party providers)
• Appointment history and clinical notes

3. How we use your information

Your information is used to:

• Provide physiotherapy services and manage your care
• Process bookings and payments
• Communicate appointment reminders and follow-ups
• Meet legal and professional obligations

We will not use your information for marketing purposes without your explicit consent.

4. Sharing your information

We do not sell or share your personal information with third parties except where necessary to provide your treatment (e.g. referrals to other health providers with your consent), process payments, or comply with legal obligations.

Your health records are treated as sensitive information and are handled with the highest level of confidentiality.

5. Data storage & security

Your information is stored securely using Cliniko, a practice management platform that complies with Australian privacy standards. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal obligations)
• Make a complaint if you believe your privacy has been breached

7. Cookies & website

This website may use cookies to improve your experience. No personally identifiable information is collected through cookies. You can disable cookies in your browser settings at any time.

8. Contact & complaints

To access your information, make a correction, or raise a privacy concern, please contact us at harriet@surfsportmyo.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).